Information currently collected
When you call or start a WhatsApp conversation, the chosen communication provider processes the contact details and message you send. Basic privacy-preserving website analytics may record page and interaction information. Do not include reports, prescriptions or detailed health information in an ordinary first-contact message.
Information required for care
If you become a patient, the clinic may need identity and contact details, location, consent, medical history, current medicines, reports, consultation notes, prescriptions, invoices and follow-up records. Each category must be collected only for a stated care, safety, legal or operational purpose.
How information is used
- To respond to a patient-initiated request.
- To determine whether teleconsultation is appropriate.
- To provide and document consultation, prescription and follow-up.
- To process authorized payment, pharmacy transmission or delivery.
- To meet safety, accounting, legal and grievance obligations.
Sharing
Information should be shared only with authorized clinic staff and necessary providers under appropriate controls. A prescription is not transmitted to a pharmacy without the patient's explicit permission. Generic notification messages should not contain a condition, report or prescription detail.
Security and retention
Future patient records are designed for authenticated access, role-based database rules, private file storage, short-lived download links, audit trails, backups and documented retention. No security measure eliminates every risk; suspected incidents must follow the clinic response procedure.
Your choices and requests
You may request access, correction, consent withdrawal or a response to a privacy grievance, subject to identity verification and any record-retention duty. Marketing and case-study consent must be optional and separate from care.
International visitors
Transactional consultation is currently limited to patients located in India. Do not send health information from another country in expectation of consultation or fulfilment.
Contact
Use the clinic contact details on the grievance page. A named privacy/grievance officer and response timeline must be inserted after operational verification.