Contact
Call +91 70305 78661 or use the clinic WhatsApp number +91 76208 19097. State that the message is a grievance and include only the minimum information needed to identify the appointment or order.
Types of concern
- Booking, cancellation, fee or refund
- Privacy, access, correction or consent withdrawal
- Consultation communication or record access
- Prescription or pharmacy transmission
- Shipment delay, damage, error or return
- Accessibility or website barrier
What the clinic should record
Date, category, patient/order reference, summary, urgency, assigned owner, target response date, actions and resolution. Detailed health information should not be copied into general support logs.
Escalation
A named grievance/privacy officer, formal email/postal route, acknowledgment time and resolution target must be inserted after clinic verification. Clinical safety matters are escalated separately from ordinary customer support.