Patient questions
Answers before you share personal information
These answers explain the operating boundary. They do not replace an individual clinical assessment.
Eligibility
Who can request online consultation?
A patient located in India can request it. The doctor decides whether the case is appropriate for remote care.
Can I use it in an emergency?
No. Seek immediate local emergency or hospital care.
Can a child be consulted?
An appropriate parent or legal guardian must initiate and participate; the doctor may require local assessment.
Consultation
What should I prepare?
Current medicines, relevant diagnoses, prescriptions, reports, the timeline of the concern and your questions.
Will I always receive a prescription?
No. The doctor may prescribe when appropriate, request more information, recommend testing or refer for in-person/conventional care.
Can AI recommend a remedy?
No. Software may organize workflow but does not diagnose, counsel or prescribe.
Medicine and follow-up
Is medicine included in the consultation fee?
Medicine, dispensing and delivery must be stated separately unless a verified offer explicitly says otherwise.
Can my prescription be sent to a pharmacy?
Only with your explicit permission. You should also receive access to the prescription.
How is progress reviewed?
At the doctor-recommended interval, using your reported changes and any relevant medical information; results are not guaranteed.
Geography
Is the service available worldwide?
Educational pages are available worldwide, but transactional consultation and fulfilment are currently limited to India.
Are there clinics in other cities?
No. There is one physical clinic in Medical Chowk, Nagpur. India-wide availability refers to online consultation.
Need a boundary explained? Use the suitability check.